Installation of Helpdesk 365 from Microsoft Teams

    Prerequisites:

  1. A global admin or SharePoint admin is capable of installing the application.
  2. The application's features function through APIs, and global admins have the authority to enable these APIs.

Only SharePoint Administrator can install the applications. Administrator can make a member an admin.


  1. Once the application has been deployed on the sharepoint store, choose the app and select the Sync to Teams option from the files menu.

    2. Sync success

  2. Go to the Sharepoint site's side navigation and select Teams.

    3. Site's side

  3. Teams will open and now click on Apps from side navigation. Click on the Helpdesk 365 application as shown below in the image.

    4. Click on apps

  4. A dialog box will appear, select Add to a team from the dropdown.

    5. Add to team

  5. Helpdesk 365 will be available for the entire team however, but start by setting it up in a channel.

    6. Setup channel

  6. Choose the channel for the application you wish to setup. After selecting the channel, click on Set Up a Tab button.

    7. Set up tab

  7. Now click on the Save button.

    8. Save button

  8. Helpdesk 365 application will be added as a tab on the channel.

    9. Added as tab

  9. Alternatively, you may click the Plus icon as seen in the image below to add the application in alternative method. In search bar you could type Helpdesk 365 for searching. Select the Helpdesk 365 application.
    Plus icon

    Search HDM

  10. Teams Personal App: Click on the three dots shown in the left pane. From here you can also add Helpdesk 365 as a Teams Personal App.

    11. Teams personal app

    Side HDM added

  • Teams app permission policies


      1. Sign in to Teams admin center with the below URL.

        https://admin.teams.microsoft.com/

        2. Microsoft Teams admin center

      2. Under Teams apps select the Permission policies.

        3. permission policies

      3. From the list of policies click on the Global policy to open it.

        4. global org

      4. Block all apps is the default choice in the dropdown menu for custom apps.

        5. custom apps

      5. Choose Allow specific apps and block all others from the dropdown menu by clicking it.

        6. allow all apps

      6. By selecting the Allow apps button, you may add other apps.

        7. allow apps

      7. Search for Helpdesk 365 that you want to add.

        8. Search app

      8. Click on the Add button.

        9. Add app

      9. Now click on the Allow button.

        10. Allow

      10. Choose that application, then click the Save button.

        11. Save

      11. When the pop-up appears, click on the Confirm button.

        12. Confirm

        success