Admin, and Supervisor can view and generate reports. First, filter the ticket information for selected dates, assigned to, teams (department or group), status, due date, comment, and priority as per your requirement and then do export to excel or export to excel with comments.
From here admins and supervisors get the report of the number of tickets that were assigned to the agents based on the ticket status and tracked time.
Admin gets the ticket information of all the teams' agents whereas supervisor gets only their teams' agents.
To fetch information based on the date range. First, select the date range and then teams from the filter dropdown as per your requirement, and click on the filter icon.
Click on the Export to Excel button to get the fetched information into an excel file.