Admin, and Supervisor can view and generate reports. First, filter the ticket information for selected dates, assigned to, teams (department or group), status, priority, request type and services as per your requirement and finally you could download the reports via export to excel..
Admins and supervisors could access the report of the number of tickets that were assigned to the agents based on the ticket status and tracked time.
Admin gets the ticket information of all the team’s agents whereas a supervisor would get only his/her team's agents.
To fetch information based on the date range. First, select the date range and then teams from the filter dropdown as per your requirement, and click on the filter icon.
Click on the Export to Excel button to get the fetched information into an excel file.