The application must be installed in your SharePoint tenant's root site to appear as an app in Microsoft Teams.

If the application is installed on any site collection other than the root site, it will only appear as an additional tab in the Teams channel.

To set up custom-level permissions, follow these steps:

Open the site where the application is deployed and click on the settings icon located in the top right corner.

Select "Site permissions" and then click on "Advanced permissions settings."

Choose "Permissions Levels" and click on "Add a permission level."

Click on “Add a Permission Level” and provide a name for the custom permissions.

Select "Add items," "Edit items," "Delete items," and "View items." Then, scroll down and click on "Create."

Return to the previous page and create a group.

Enter the group's name and select the custom permission created in step 3. Click "create."

Once the group is created, add users to this group.

Click on "New," and enter the names of the users who will access the application. You can also select "Everyone except external users" to grant access to all users automatically, reducing manual additions and you can also add any SharePoint groups directly if needed.

Use the "Check permissions" feature to verify the granted permissions, ensuring only the custom permission created in step 4 is assigned.

Navigate to the pages, click on the "Share" button, and enter the name of the group created in step 5. Ensure that only view access is granted to the group.

These steps will help you grant custom-level permissions efficiently.

14 days.

Once the trial gets expire only 1 users can use the application.

You can purchase the applicaion from this link.

In the Helpdesk, it counts all sum of admins, agents, supervisors, and users who requests the ticket.

Once you purchase the application, we change the license status of the application at our end and you can check and verify in the Helpdesk application from the Help panel by clicking on the License Validation option.

It stores in SharePoint lists of clients’ tenants and can be viewed or accessible by the only client.

Yes, You can integrate it through API or Power Automate.

Yes, the Helpdesk application is integrated with HR365 Asset Management.

Please contact appsupport@hr365.us for assistance.

After Power Automate setup, we can enable it in the custom of settings, just enable the toggle for Enable mailbox.

Shared mailbox or regular mailbox email Ids can be used to configure mailbox. .

A person who is configuring should be a member of the shared mailbox and send as permissions are required.

It can be done in Settings in the email notification template.

Go to the Settings and click on email notification, the panel will open.

Select the option and click on the edit button, edit email body panel opens. Uncheck the active checkbox and click on submit button.

You can add the supervisor as the mailbox manager and they can see the ticket mailbox tab on the Home page from where they can create a ticket from the user request mail or can delete it.

Requester’s raised ticket from Helpdesk email id will be shown in an unassigned tab instead of ticket mailbox tab in Home page.

Admin, supervisor, and agent can delete the tickets as per settings in custom settings.

Admin and supervisor can able to edit the ticket title. Admin can enable this feature from the custom settings.

Priority and request type are the ticket fields that are allowed to edit by users. Admin can enable this feature from the custom settings.