Installation of Helpdesk 365 from SharePoint Store

  1. Go to the apps catalog page from the below URL format and click on classic experience options.


  2. Click on setting gear icon and select on Add an app.

    Gear icon

    Add an app

  3. Click on SharePoint Store and type HR365 in search box. All applications from HR365 will sort.

  4. Sahrepoint store

  5. Click on Helpdesk 365 application.

  6. Click OBM 365

  7. Click on Add to Apps site.

  8. Add to app catalog

  9. Select the checkbox (Enable this app and add it to all sites ) and click on Add button.

    Now you can make this solution or application available for all sites in the organization, once the application is installed, later you can remove the app from all sites.

  10. Enable

  11. The Helpdesk 365 will be added.

    HDM added

  12. Go to Location (i.e., Site collection or subsite) where you want to install the Helpdesk 365 application.
  13. We have to add Helpdesk 365 as the web part on the page.

  14. Now click on + icon and then select the Helpdesk 365 as shown in below.

  15. Plus icon

    Select helpdesk

  16. You can also change the title areas as plain by clicking on Edit icon and selecting Plain for better look as shown in below.

  17. Edit title

  18. Finally click on Publish button.

  19. Publish button

  20. Finally, refresh the page.

How to remove this solution available to all sites in the organization

  1. Now select the Helpdesk 365, click on files and then the deploy icon.


  2. Now unselect the check box and finally click on deploy button.