Introduction

SharePoint ticketing system is simple and customizable. SharePoint helpdesk ensures that organization can handle every issue/ticket swifty. Assigning the ticket to a specific team would reduce with no confusion as which team/s would work and the tickets do not float around and hence, reduces the TAT to provide resolution. Office 365 ticketing system offers different ticket views which are auto organized on the bases of priority, category, time, status, or groups. Teams could provide support across all vertical of the organization including IT, HR, legal, finance and more.

Organize your tickets based on priority, category, time, & status.

Raise ticket from portal and further allow them to check status of their open ticket, check previous tickets and alert them as soon as agent act on their tickets.