Once you purchase the application, we change the license status of the application at our end and you can check and verify in the Helpdesk application from the Help panel by clicking on the License Validation option.
Once tickets got resolved or closed survey form link email notification will send to the requester from where the requester can provide their feedback. Admin can set survey notification email either for resolved or closed tickets from
the customer satisfaction settings.
No, we will not have access to any field from your tenant other than the app email id of the person who has installed the app. Incase of troubleshooting, we need to get on screen sharing to know the issue and provide resolution.