Ticket Mailbox Power Automate configuration
Please follow the below steps to configure the Ticket Mailbox flow. We can configure it either with a Shared mailbox or regularuser's email box.
Note: One who configures the ticket mailbox should be a member of the shared mailbox with send as permission is required.
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Sign into power automation.
https://make.powerautomate.com/
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On the left pane, select My flows. On the top please select import and then the import package option.
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Please click on upload and select ticket mailbox zip file wait until the package gets uploaded.
Note: For both the Shared mailbox email id and user mailbox there is a separate zip file. If you would ticket to set up your shared mailbox email id as ticket mailbox, then please select Shared mailbox power automate zip file.
Do SharePoint and outlook office 365 connection.
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Under related resources, click on the action icon of the first row
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Once you click on the action icon, the import setup panel opens select your email id and click on the save button.
Note in case your email id is not showing up in the import panel, please follow step 6
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Click on Create new then new connection select SharePoint and create it by providing your credentials.
If we want to set up the user mailbox as a ticket mailbox then provide user credentials.
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Now under related resources, click on the action icon of the second row, import panel will display select your email id and click on save in case of email is not displayed follow the above step. Their select outlook office365 and create it by providing your credentials.
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Under related resources, click on the action icon of the third row, import panel will display select content conversation, and click on save in case it’s not shown please follow the above step. They search for content conversation and create it.
Once you complete all 3 rows of related resources, click the top first icon, import panel open, select the create as new form setup dropdown and click in the save button.
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After all connections are configured (all icons greyed) please click on import.
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Once the process is completed you will see the below page, click on open flow. In case if Import failed, please refer step 13 onwards.
Please put your email address and pickup it from autosuggestion in the Mail address box, click on the folder icon, and select the inox
Note: please remove the comma from the email address box
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Put the support mailbox ID, add the site URL where the application is installed, and click on the save icon
https://YourTenantName.sharepoint.com/sites/Sitename/ If app is installed on the site collection site
https://YourTenantName.sharepoint.com if an app is installed on the root site
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Go back and finally turn on the flow
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Click on ‘Save as a new flow’.
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Expand actions and select connections as per the required resource type (wherever a yellow triangle present)
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Please ensure that all the connections are made & verified.
Now please click on save & turn on the flow (refer step 12)
