HR365
Helpdesk Classic
  • Admin Guide

    Helpdesk Classic


    Table of content


      • Introduction
      • Architecture Diagram
      • Home Page
        • Kanban
        • Table
      • Dashboard
      • Reports
      • Comment Page
        • Settings
          • General
            • Date Format
            • Theme
            • Teams Option on New Ticket Form
            • Display Resolved Tab on Home Page
            • Display Help Page
            • SharePoint Site Collection Home Link
              • Open Tickets in New Tab
              • Naming Convention
              • Recycle Bin
              • Brand Logo
            • Ticket Customization
              • Priority Type
              • Request Type
              • Status
              • Ticket Field
              • Ticket Sequence
                • Merge Tickets
                  • Split Tickets
                    • Review Tickets
                      • Escalate Tickets
                        • Create ticket automatically
                          • Auto close Tickets
                            • Auto Assign Tickets
                              • Sub Tickets
                                • Ticket Aging Reports
                                • Users, Roles, Permissions
                                  • Add/Edit Users
                                  • Add/Edit End Users
                                  • Add/Edit Teams
                                  • Service
                                  • Sub-Service
                                  • Advance Permissions
                                  • Integrations
                                    • Phone
                                      • Helpdesk Mailbox
                                        • Microsoft Graph API
                                          • Integrate Microsoft Form with Helpdesk
                                            • Integrate with HR365 Asset Management
                                            • Notification
                                              • Requester
                                                • Assignee
                                                  • Supervisor
                                                    • Admin
                                                    • Features
                                                      • Canned Responses
                                                        • Customer Satisfaction
                                                          • Custom Columns
                                                            • Business Hours
                                                              • Column Settings
                                                                • Define SLA Polices
                                                                  • Apply SLA Polices
                                                                    • Time Tracking
                                                                  • Help

                                                            Helpdesk Classic Introduction

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