Home Page

In home page, you have data of Unassigned, Teams Tickets, Teams Closed, Ticket Mailbox, My Tickets, Requested by Me, and My Closed tickets.



There are Three options in Home Page to display the tickets

1. Classic View
2. Kanban View
3. Modern View






Classic view

• Tickets will be highlighted with the different colours on the basis of ticket Priority
• Bell icon notification for unread tickets on the home page.






Kanban view




You can drag and drop tickets to change the status of ticket in kanban view

Modern View.

Sort

Click on this button to sort data by various fields such as Teams, Services, Request Type, and more in ascending or descending order.

Sorting options include Teams, Services, Sub Services, Request Type, Priority, and more, with both ascending and descending order controls.

Ticket Creation

From here, users can raise tickets for any service. To raise tickets, follow the below steps:

Click on the + New ticket on the Home page, this displays the new ticket page.

To create a new ticket, select the relevant fields such as Title, Teams, Services, Priority Type, and Request Type. Add a description of the issue, CC users if needed, and choose the media of communication before submitting the ticket.

Drag and Drop

User can attach the file(s) with the help of Drag and Drop feature

Custom Views

Open the select box add the custom view

Select the Configure view option

Now click on Add button

The admin can create different views of the tabs and tables of the home page.

Assign tickets and update status from the home page.

Click on Status dropdown and select one option

Fill the required fields. then click on submit button

Close ticket on behalf of ticket owner.

Click on Status dropdown and select close option

Choose "Close the ticket on behalf of the ticket owner" and then proceed to click the "Submit" button.