From here you can update date format, logo, theme etc.

    General setting

    Date Format

    From here admin can change the date format. The date format settings apply everywhere in the application.

    Date format


    From here, the admin can change the theme of the helpdesk application.


    Display Help Page

    Admin could enable the help page from the general settings, and users would be able to see the help option on the side navigation panel.


    Naming Convention

    From here, you can rename the display title, company name, and application title. Click the configure button of the Naming Convention, this displays the Naming Convention page.

    Name convention

    Enter the name and click on save icon.

    Save convention

    Use Teams Code as Ticket Suffix : As a suffix, you may use team code.With the use of a toggle, you may turn this on or off . The team code will be added at the end of the Ticket ID.

    Code suffix

Id suffix

Teams Name in New Ticket Page :Enable this to show the teams' name instead of the teams' code on the New Ticket panel or ticket form.

Teams name

Teams shown

Added team

    Recycle Bin

    The deleted tickets will display in recycle bin, the admin can restore them or delete them permanently.

    Recycle bin