From here you can update date format, logo, theme etc.
From here admin can change the date format. The date format settings apply everywhere in the application.
From here, the admin can change the theme of the helpdesk application.
If you enable Display Resolved Tabs in Home Page from General, you can view the resolved tabs on the home page.
Admin could enable the help page from the general settings, and users would be able to see the help option on the side navigation panel.
Activating this feature will treat the teams, priority, and request type fields in the new ticket creation form as dropdowns rather as choicegroups.
My tickets won't appear as resolved tickets if this is turned on in Teams tickets.`
GCC (US Government Community Cloud), if your Microsoft 365 tenant is GCC, please enable this setting to make it work
To create tickets on behalf of non-M365 users, activate this toggle.
Here, you can enable the toggle for the language selection as browser default language.
Helpdesk 365 can work in Czech, Dutch, English, French, German, Hungarian, Italian, Japanese, Polish,Portuguese, Russian and Spanish as per your browser language. Admin can enable the toggle Language selection as browser default language.
From here, you can rename the display title, company name, and application title. Click the configure button of the Naming Convention, this displays the Naming Convention page.
Enter the name and click on save icon.
Use Teams Code as Ticket Suffix : As a suffix, you may use team code.With the use of a toggle, you may turn this on or off . The team code will be added at the end of the Ticket ID.
Teams Name in New Ticket Page :Enable this to show the teams' name instead of the teams' code on the New Ticket panel or ticket form.
The deleted tickets will display in recycle bin, the admin can restore them or delete them permanently.
From here admin can add or update the company logo. The updated logo is displayed at the top of the left-side navigation panel. The recommended size of the logo is 150 X 60 with the same aspect ratio along with a transparent or white background is recommended for a better visibility and experience.