General
From here you can update date format, logo, theme etc.
Date Format
From here admin can change the date format. The date format settings apply everywhere in the application.
Theme
From here, the admin can change the theme of the helpdesk application.
Display Resolved Tab on Home Page
If you enable Display Resolved Tabs in Home Page from General, you can view the resolved tabs on the home page.
Language selection as browser default language
Here, you can enable the toggle for the language selection as browser default language.
Language selection in case browser default language is not detected
Helpdesk 365 can work in Czech, Dutch, English, French, German, Hungarian, Italian, Japanese, Polish,Portuguese, Russian and Spanish as per your browser language. Admin can enable the toggle Language selection as browser default language.
Display Help Page
Admin could enable the help page from the general settings, and users would be able to see the help option on the side navigation panel.
Naming Convention
From here, you can rename the display title, company name, and application title. Click the configure button of the Naming Convention, this displays the Naming Convention page.
Enter the name and click on save icon.
Use Teams Code as Ticket Suffix : As a suffix, you may use team code.With the use of a toggle, you may turn this on or off . The team code will be added at the end of the Ticket ID.
Teams Name in New Ticket Page :Enable this to show the teams' name instead of the teams' code on the New Ticket panel or ticket form.
