HR365
Helpdesk 365
  • Admin Guide

    Helpdesk 365


    Table of content


      • Introduction
      • Architecture Diagram
      • Home Page
      • Dashboard
      • Reports
      • Comment Page
        • Settings
          • General
            • Date Format
            • Theme
            • Display Resolved Tab on Home Page
            • Display Help Page
            • Naming Convention
            • Recycle Bin
            • Brand Logo
          • Ticket Customization
            • Priority Type
            • Request Type
            • Status
            • Ticket Field
            • Ticket Sequence
              • Merge Tickets
                • Split Tickets
                  • Review Tickets
                    • Escalate Tickets
                      • Create ticket automatically
                        • Auto close Tickets
                          • Auto Assign Tickets
                            • Sub Tickets
                              • Ticket Aging Reports
                              • Users, Roles, Permissions
                                • Add/Edit Users
                                • Add/Edit Teams
                                • Service
                                • Sub-Service
                                • Advance Permissions
                                • Integrations
                                  • Phone
                                    • Helpdesk Mailbox
                                      • Integrate with HR365 Asset Management
                                      • Notification
                                        • Requester
                                          • Assignee
                                            • Supervisor
                                              • Admin
                                              • Features
                                                • Canned Responses
                                                  • Customer Satisfaction
                                                    • Custom Columns
                                                      • Business Hours
                                                        • Column Settings
                                                          • Define SLA Polices
                                                            • Apply SLA Polices
                                                              • Time Tracking
                                                            • Help

                                                      Helpdesk 365 Introduction

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