Helpdesk 365
Admin Guide
Helpdesk 365
Table of content
Introduction
Architecture Diagram
Home Page
Dashboard
Reports
Comment Page
Settings
General
Date Format
Theme
Display Resolved Tab on Home Page
Display Help Page
Naming Convention
Recycle Bin
Brand Logo
Ticket Customization
Priority Type
Request Type
Status
Ticket Field
Ticket Sequence
Merge Tickets
Split Tickets
Review Tickets
Escalate Tickets
Create ticket automatically
Auto close Tickets
Auto Assign Tickets
Sub Tickets
Ticket Aging Reports
Users, Roles, Permissions
Add/Edit Users
Add/Edit Teams
Service
Sub-Service
Advance Permissions
Integrations
Phone
Helpdesk Mailbox
Integrate with HR365 Asset Management
Notification
Requester
Assignee
Supervisor
Admin
Features
Canned Responses
Customer Satisfaction
Custom Columns
Business Hours
Column Settings
Define SLA Polices
Apply SLA Polices
Time Tracking
Help
Helpdesk 365
Introduction