Helpdesk 365

  • Release Note

    Version 12.23.0922.1710        Released 22-Sep-2023

    🚀 What's New

    🔧 Bug Fixes

    1. Team access-2 and restricted access are now working.
    2. The ticket modified on the home page was not showing the new value.
    3. When uploading more than 10 attachments only a few were getting uploaded.
    4. Services were not getting saved successfully in the approver workflow.
    5. Parallel Workflow is now working as expected.
    6. The ticket description placeholder is now working.
    7. When a ticket is split, the new ticket ID was shown as Nan.

  • Release Note

    Version 12.23.0901.1333        Released 01-Sep-2023

    🚀 What's New

    🔧 Bug Fixes

    1. Employee's manager is now receiving notifications for the approval workflow.
    2. The problem causing the new ticket page to break has been resolved.
    3. Condition-based columns are now functioning correctly.

  • Release Note

    Version 12.23.802.35        Released 2-Aug-2023

    🚀 What's New

    New features/Improvements:
    1. Request Type column is added in column settings.
    2. Admin and Supervisor can either take ownership and close the ticket or Close the ticket on behalf of the ticket Owner..
    3. Admin or Supervisor can either take ownership and resolve the ticket or Close the ticket on behalf of the ticket Owner.
    4. In user view, My Tickets is renamed as MY Request Tickets.
    5. H365 Migration-Added H365 Migration feature in feature settings - Can Migrate Classic Helpdesk application ticket to Helpdesk 365 application.
    6. GCC Tenant- Added GCC Tenant settings in general settings - GCC (US Government Community Cloud), if your Microsoft 365 tenant is GCC, please enable this setting to make teams call and teams chat work in the ticket comment page.
    7. MS Form - Added MS Form in Integration Settings - From here you can duplicate the MS Form and use it as a ticket form once the MS Form is integrated with Helpdesk 365.
    8. Resolved tickets can be shown in teams resolved or teams closed by enabling the settings from general settings

    🔧 Bug Fixes

    1. Resolved ticket from the homepage is not updating the resolved ticket count on the My Resolved tab is fixed
    2. In the Dark theme color, the private comment box is in purple color.

  • Release Note

    Version 12.23.0724.1710        Released 24-July-2023

    🚀 What's New

    New features/Improvements:
    1. You can delete tickets in bulk under teams.
    2. Added validation of mailbox.
    3. Added rules and automation.

    🔧 Bug Fixes

    1. Whenever the ticket status changes, it takes a refresh to be seen on the required page.
    2. When a closed ticket is reopened from the homepage ticket dropdown, the status is shown as Select status.
    3. No tickets are being shown on the opening comments page and closing it.
    4. The approver workflow was not working for closed tickets.
    5. Private note changed into a purple icon in dark mode.
    6. Added external customer survey.
    7. Created custom fields should show in column settings immediately.
    8. By default, it should take the count of pending approvals.
    9. Files attached to a ticket do not show up until refreshed.
    10. Screen flickering when clicked on track time.

  • Release Note

    Version 12.23.0620.1530        Released 22-June-2023

    🚀 What's New

    New features/Improvements:
    1. Views - The admin can create different views of the tabs and tables of the home page.
    2. Assign tickets and update status from the home page.
    3. Multiple ticket mailboxes - Can add the department or team's email address to teams and a ticket mailbox can be configured for it.

    🔧 Bug Fixes

    1. Private notes notification sent to cc users.
    2. Unable to edit the teams.
    3. The transparent brand logo.

  • Release Note

    Version 12.23.603.1225        Released 05-June-2023

    🚀 What's New

    New features/Improvements:
    1. User can add Subservices upto 3 level..
    2. Drag and drop attachments in the comments page.
    3. Sorting columns in teams, Services and Subservices tables
    4. Page shows entries stored in cookies

    🔧 Bug Fixes

    1. My Tickets are not showing for an agent is fixed.

  • Release Note

    Version 12.23.428.1402        Released 02-May-2023

    🔧 Bug Fixes

    1. Auto Assigning the tickets when they are raised from the Helpdesk application.
    2. Requester email notifications are working now.
    3. The service field is available in the P3 license type.
    4. The sub-service is showing correctly in the team's panel now

  • Release Note

    Version 12.23.0411.26        Released 11-Apr-2023

    🚀 What's New

    New features/Improvements:
    1. Kanban view.
    2. Knowledgebase.

    🔧 Bug Fixes

    1. Can add canned responses in the transfer and reply description box.
    2. The spacing line in the email notification body issue is fixed.
    3. Now all teams tickets do not show for team access 2 ticket scope users.

  • Release Note

    Version 12.23.0323.2046        Released 24-Mar-2023

    🚀 What's New

    New features/Improvements:
    1. Added Cc field in custom forms.
    2. Added counts in the teams closed tab.
    3. Added dashboard settings in features section.

    🔧 Bug Fixes

    1. Space bar issue in the comments page when we consult to any agent.
    2. URL format was incorrect in the root site.
    3. Date type custom columns issue is fixed.
    4. Beyond 100 tickets can be seen while merging the tickets.

  • Release Note

    Version 12.23.0315.0102        Released 15-Mar-2023

    🚀 What's New

    New features/Improvements:
    1. Hide the top command bar of the SharePoint's site page from the feature settings.
    2. Language - Can select the language for the application from the feature settings (Supported languages are Czech Dutch, English, French, German, Hungarian, Italian, Japanese, Polish, Portuguese, Russian, and Spanish).

    🔧 Bug Fixes

    1. Space bar issue on the comment page.
    2. Invisible of navigation icon in team apps.

    • ×