Release Note
Version 12.23.0922.1710        Released 22-Sep-2023
🚀 What's New
🔧 Bug Fixes
- Team access-2 and restricted access are now working.
- The ticket modified on the home page was not showing the new value.
- When uploading more than 10 attachments only a few were getting uploaded.
- Services were not getting saved successfully in the approver workflow.
- Parallel Workflow is now working as expected.
- The ticket description placeholder is now working.
- When a ticket is split, the new ticket ID was shown as Nan.
Release Note
Version 12.23.0901.1333        Released 01-Sep-2023
🚀 What's New
🔧 Bug Fixes
- Employee's manager is now receiving notifications for the approval workflow.
- The problem causing the new ticket page to break has been resolved.
- Condition-based columns are now functioning correctly.
Release Note
Version 12.23.802.35        Released 2-Aug-2023
🚀 What's New
- Request Type column is added in column settings.
- Admin and Supervisor can either take ownership and close the ticket or Close the ticket on behalf of the ticket Owner..
- Admin or Supervisor can either take ownership and resolve the ticket or Close the ticket on behalf of the ticket Owner.
- In user view, My Tickets is renamed as MY Request Tickets.
- H365 Migration-Added H365 Migration feature in feature settings - Can Migrate Classic Helpdesk application ticket to Helpdesk 365 application.
- GCC Tenant- Added GCC Tenant settings in general settings - GCC (US Government Community Cloud), if your Microsoft 365 tenant is GCC, please enable this setting to make teams call and teams chat work in the ticket comment page.
- MS Form - Added MS Form in Integration Settings - From here you can duplicate the MS Form and use it as a ticket form once the MS Form is integrated with Helpdesk 365.
- Resolved tickets can be shown in teams resolved or teams closed by enabling the settings from general settings
🔧 Bug Fixes
- Resolved ticket from the homepage is not updating the resolved ticket count on the My Resolved tab is fixed
- In the Dark theme color, the private comment box is in purple color.
Release Note
Version 12.23.0724.1710        Released 24-July-2023
🚀 What's New
- You can delete tickets in bulk under teams.
- Added validation of mailbox.
- Added rules and automation.
🔧 Bug Fixes
- Whenever the ticket status changes, it takes a refresh to be seen on the required page.
- When a closed ticket is reopened from the homepage ticket dropdown, the status is shown as Select status.
- No tickets are being shown on the opening comments page and closing it.
- The approver workflow was not working for closed tickets.
- Private note changed into a purple icon in dark mode.
- Added external customer survey.
- Created custom fields should show in column settings immediately.
- By default, it should take the count of pending approvals.
- Files attached to a ticket do not show up until refreshed.
- Screen flickering when clicked on track time.
Release Note
Version 12.23.0620.1530        Released 22-June-2023
🚀 What's New
- Views - The admin can create different views of the tabs and tables of the home page.
- Assign tickets and update status from the home page.
- Multiple ticket mailboxes - Can add the department or team's email address to teams and a ticket mailbox can be configured for it.
🔧 Bug Fixes
- Private notes notification sent to cc users.
- Unable to edit the teams.
- The transparent brand logo.
Release Note
Version 12.23.603.1225        Released 05-June-2023
🚀 What's New
- User can add Subservices upto 3 level..
- Drag and drop attachments in the comments page.
- Sorting columns in teams, Services and Subservices tables
- Page shows entries stored in cookies
🔧 Bug Fixes
- My Tickets are not showing for an agent is fixed.
Release Note
Version 12.23.428.1402        Released 02-May-2023
🔧 Bug Fixes
- Auto Assigning the tickets when they are raised from the Helpdesk application.
- Requester email notifications are working now.
- The service field is available in the P3 license type.
- The sub-service is showing correctly in the team's panel now
Release Note
Version 12.23.0411.26        Released 11-Apr-2023
🚀 What's New
- Kanban view.
- Knowledgebase.
🔧 Bug Fixes
- Can add canned responses in the transfer and reply description box.
- The spacing line in the email notification body issue is fixed.
- Now all teams tickets do not show for team access 2 ticket scope users.
Release Note
Version 12.23.0323.2046        Released 24-Mar-2023
🚀 What's New
- Added Cc field in custom forms.
- Added counts in the teams closed tab.
- Added dashboard settings in features section.
🔧 Bug Fixes
- Space bar issue in the comments page when we consult to any agent.
- URL format was incorrect in the root site.
- Date type custom columns issue is fixed.
- Beyond 100 tickets can be seen while merging the tickets.
Release Note
Version 12.23.0315.0102        Released 15-Mar-2023
🚀 What's New
- Hide the top command bar of the SharePoint's site page from the feature settings.
- Language - Can select the language for the application from the feature settings (Supported languages are Czech Dutch, English, French, German, Hungarian, Italian, Japanese, Polish, Portuguese, Russian, and Spanish).
🔧 Bug Fixes
- Space bar issue on the comment page.
- Invisible of navigation icon in team apps.