Installation of Helpdesk 365 from Microsoft Teams


  1. A global admin or SharePoint admin is capable of installing the application.
  2. The application's features function through APIs, and global admins have the authority to enable these APIs.

Only SharePoint Administrator can install the applications. Administrator can make a member an admin.

  1. Once the application has been deployed on the sharepoint store, choose the app and select the Sync to Teams option from the files menu.

  2. Sync success

  • Teams app permission policies

      1. Sign in to Teams admin center with the below URL.

      2. Microsoft Teams admin center

      3. Under Teams apps select the Setup policies.

      4. permission policies

      5. From the list of policies click on the Global policy to open it.

      6. global org

      7. Toggle on upload custom apps and User pinning

      8. custom apps

      9. Click on Add Apps to install an app.

      10. allow all apps

      11. Search for Helpdesk 365 that you want to add.

      12. Search app

      13. Click on the Add button.

      14. Add app

      15. Choose that application, then click the Save button.

      16. Save

      17. When the pop-up appears, click on the Confirm button.

      18. Confirm


      19. To pin the app, select the desired app and click the "Save" button.

      20. success