Installation of Helpdesk 365 from App Catalog
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- A global admin or SharePoint admin is capable of installing the application.
- The application's features function through APIs, and global admins have the authority to enable these APIs.
Prerequisites:
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Go to the apps catalog page from the below URL format and click on
classic experience options.
https://yourtenantname.sharepoint.com/sites/appcatalog/_layouts/15/tenantAppCatalog.aspx/manageApps
- Click on App for SharePoint as shown in below.
- This displays the Apps for SharePoint page.
- Click on upload.
- Choose and upload the file.
- Once file got uploaded, select check box and click deploy.
- Open your site collection where you need to install your application.
- Click on New and select Page.
- Now click on + icon and then select the Helpdesk 365 as shown in below.
- You can also change the title areas as plain by clicking on edit icon and selecting Plain for better look as shown in below.
- Finally click on Publish button.
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Finally, refresh the page.
We have to add Helpdesk 365 as web part in the page.
There are two types of installations:
1. Installation via package upload in the app catalog site.
2. Installation from the SharePoint store (AppSource).
If you delete the package installation and reinstall the app from
the SharePoint store, or vice versa, it will not impact or result in
data loss. This is because the application's data is stored safely
in SharePoint lists, which remain unaffected by the installation
method.