• Installation of Helpdesk 365 from App Catalog

      1. Prerequisites:

      2. A global admin or SharePoint admin is capable of installing the application.
      3. The application's features function through APIs, and global admins have the authority to enable these APIs.
      1. Go to the apps catalog page from the below URL format and click on classic experience options.
        https://yourtenantname.sharepoint.com/sites/appcatalog/_layouts/15/tenantAppCatalog.aspx/manageApps

        App catalog

      2. Click on App for SharePoint as shown in below.

      3. SharePoint store

      4. This displays the Apps for SharePoint page.

      5. Click on upload.

      6. Upload

      7. Choose and upload the file.

      8. Choose file

      9. Once file got uploaded, select check box and click deploy.

      10. Deploy

        deployed

      11. Open your site collection where you need to install your application.
      12. We have to add Helpdesk 365 as web part in the page.


      13. Click on New and select Page.

      14. select page



      15. Now click on + icon and then select the Helpdesk 365 as shown in below.

      16. plus icon

        HDM

      17. You can also change the title areas as plain by clicking on edit icon and selecting Plain for better look as shown in below.

      18. Edit title

      19. Finally click on Publish button.

      20. publish

      21. Finally, refresh the page.
        app published

      There are two types of installations:

      1. Installation via package upload in the app catalog site.
      2. Installation from the SharePoint store (AppSource).

      If you delete the package installation and reinstall the app from the SharePoint store, or vice versa, it will not impact or result in data loss. This is because the application's data is stored safely in SharePoint lists, which remain unaffected by the installation method.