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Preparing for a Larger Upgrade

Usually upgrades are done in small iterations, and we recommend that you upgrade as often as possible. But we know that if you’re many versions behind the latest, and dealing with a large instance full of customisations, or having inherited the instance from a predecessor, perhaps with little documentation, can make the prospect of upgrading a bit more daunting.

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Admin Guide

This admin guide provides an overview features and functionality about the Helpkesk application to administrator. Admin can do customisations as per their requirements.

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User Guide

This admin guide provides an overview features and functionality about the Helpkesk application to administrator. Admin can do customisations as per their requirements.

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Recently Edited

Documentation Pages

  • Software

    Edited on the 16 November in commit "Bulk Software (Import Software)"

  • General Settings

    Edited on the 22 October in commit "Sharepoint site collection home link "

  • Kace Integration

    Edited on the 13 August in commit "Kace Integration using Azure App Service"

  • Alloc8 Integration

    Edited on the 13 August in commit "Alloc8 Integration Using Azure App Service"

  • Adding Equipment

    Edited on the 13 August in commit "Equipment's CSV import"

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